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Prenot@mi

Electronic Identity Card, Citizenship, Passport or Schengen visa applicants must book their appointment at the Consulate General of Italy in Toronto through the online system “Prenot@mi”.

If you need a consular service other than those above mentioned, check the relevant page on this website.

Link: Consular Services

CITIZENSHIP, PASSPORT, SCHENGEN VISA

Prenot@mi is an online booking tool centrally managed by the Italian Ministry of Foreign Affairs and International Cooperation. Prenot@mi allows you to register on the platform, choose the service you need and book an appointment. Once you are a registered user, you can manage your appointment, book another, cancel the existing ones if need be. For each service, applicants must book different appointments (as an example, one appointment for citizenship services will not be valid also to apply for a visa).

To access Prenot@mi, please click on the link below:

https://prenotami.esteri.it

In order to use Prenot@mi, you must create your account first, by registering on the web portal. Once registration is completed, you will be able to access your account and book your slot.

F.A.Q.

I CANNOT CREATE MY ACCOUNT OR I CANNOT ACCESS IT WITH MY CREDENTIALS.

The Italian Ministry of Foreign Affairs in Rome manages Prenot@mi entirely at central level. If you experience problems with OTPs or you receive error messages, we strongly suggest that you try again after a few hours or the next day. You can also refer to the User Manual available in the main page of the login page. Should the problem persist, you may send an email to toronto.helpdesk@esteri.it including a copy of any Id (passport,driver license, Ontario photo card) for identification purposes. This email is dedicated exclusively to technical Prenot@mi related issues only.

I BOOKED AN APPOINTMENT BUT I AM UNABLE TO ATTEND. WHAT SHOULD I DO?

When you book your appointment with Prenot@mi, in a window of time between the tenth and the third day before your appointment, the system will ask you to confirm your attendance. If you know in advance that you will not be able to attend the appointment, you must cancel it through Prenot@mi. In doing so, you will free your slot and this will help other users book their own appointment. If cannot attend due to unforeseen circumstances on the very same day of the appointment and you are unable to cancel it on the system, you may write an email to the Consulate, using the email address of the relevant service (link Contatti).

THERE ARE NO AVAILABLE SLOTS. WHAT CAN I DO?

If you cannot find any available time slots on Prenot@mi, we suggest that you log in after a few hours or in one or two days and, in general, we advise to check regularly for available slots as the situation my change quickly. In addition to that, you can activate the “waiting list” option. The waiting list function will inform you as a priority when a new slot becomes available. Kindly note that if you refuse to book the slot offered via the waiting list, you will be cancelled from it and will have to restart your booking procedure from the beginning.

The “waiting list” option can only work at its full potential if users who are unable to show up on the day of the appointment diligently cancel it from the system or inform the Consulate.

ELECTRONIC IDENTITY CARD (CIE)

As of 15 May 2024, this Consulate General will begin to receive applicants for Electronic Identity Cards.
This is a trial phase and there will be limited appointments at this time. 
Appointments must be booked through Prenot@mi.
The calendar has a visibility of 4 weeks and, each day, it scrolls forward by 24 hours, making an extra day visible to users.
It is recommended to log in on Thursdays or Fridays around 6 p.m. (Toronto time).

Appointments must be booked at least 15 days in advance to allow the consular operator to carry out preparatory operations for the appointment (e.g. if I connect on 31 May, I will only be able to book for dates on or after 14 June).

Please note that the CIE is not delivered on the day of the appointment. CIE is sent from Italy by registered mail, by the Istituto Poligrafico e Zecca dello Stato, to the address indicated by the applicant on the day of the appointment. 

For further information: Electronic Identity Card

CITIZENSHIP BY DESCENT – APPOINTMENTS

A new booking calendar for the year 2024 will be available as of February 1, 2024.

Link: Citizenship Service

PASSPORT SERVICE

Appointment calendar on Prenot@mi is open for a span of 30 days (if you log in today, you will see the availability of the next 30 days). Appointments are given on Mondays, Tuesdays, Wednesdays and Thursdays.

If you cannot find any available time slots on Prenot@mi, we suggest that you log in after a few hours or in one or two days and, in general, we advise to check regularly for available slots as the situation may change quickly. In addition to that, you can activate the “waiting list” option described above.

Link: Passport Service

You can also book an appointment to file an application for a new passport with our Honorary Vice Consulates (currently: Hamilton, Niagara Falls, Sarnia, Sudbury, Thunder Bay, Winnipeg). The Honorary Vice Consul responsible based on your residence address will receive your application and take care of acquiring your biometrics (fingerprints, photo, signature). For contact details of the Honorary Network, click here.

SCHENGEN VISA APPLICATIONS

Kindly note that if you wish to apply for a National visa (for a stay longer than 90 days), you must apply by post and you do not need an appointment.

If you cannot find any available time slots on Prenot@mi, we suggest that you log in after a few hours or in one or two days and, in general, we advise to check regularly for available slots as the situation my change quickly. In addition to that, you can activate the “waiting list” option described above.

Link: Visa Service